Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By continuing to use our website and services, you acknowledge that you have read and understood this policy and consent to our use of cookies as described herein. This policy is designed to help UK players understand their rights and our practices regarding data collection through cookies in accordance with the Privacy and Electronic Communications Regulations 2003 and the UK General Data Protection Regulation.
What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. These files contain information that is transferred to your device’s hard drive and stored there. Cookies enable our website to recognise your device and remember certain information about your visit, such as your preferred language settings, login status, and gaming preferences. Similar technologies include web beacons, pixel tags, and local storage objects that serve comparable functions to traditional cookies in collecting and storing information about your interactions with our platform.
Types of Cookies We Use
We utilise several categories of cookies to provide and improve our gaming services:
- Essential Cookies: Required for basic website functionality, including secure login processes, account authentication, and transaction processing for deposits and withdrawals.
- Performance Cookies: Collect information about how visitors use our website, including which pages are most popular and if users encounter error messages during gameplay.
- Functional Cookies: Remember your preferences and choices to provide enhanced features and personalised content, such as preferred game categories and betting limits.
- Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns across different channels.
- Analytics Cookies: Help us understand player behaviour patterns, popular games, and website performance metrics to improve our services continuously.
Purpose and Legal Basis for Cookie Usage
We process cookies under various legal bases depending on their function. Essential cookies are processed based on legitimate interests to provide our gaming services securely. Performance and analytics cookies help us improve our platform’s functionality and user experience. Marketing cookies require your consent, which you can withdraw at any time through your account settings or browser preferences. Our use of cookies supports responsible gambling initiatives by enabling us to monitor playing patterns and implement appropriate player protection measures in compliance with UK Gambling Commission requirements.
Third-Party Cookies and Partners
Our website may contain cookies placed by third-party service providers who assist us in delivering our gaming services. These partners include payment processors, game developers, customer support platforms, and analytics providers. Third-party cookies are subject to the respective privacy policies of these external companies. We carefully select our partners to ensure they maintain appropriate data protection standards and comply with UK privacy regulations. Some third-party cookies may track your activity across multiple websites to provide targeted advertising services.
Session and Persistent Cookies
We use both session cookies and persistent cookies for different purposes. Session cookies are temporary files that are deleted when you close your browser and are essential for maintaining your login status during gaming sessions. Persistent cookies remain on your device for a specified period or until you delete them manually. These longer-term cookies remember your preferences between visits and help us provide a more personalised gaming experience. The duration of persistent cookies varies depending on their purpose, ranging from hours to several months.
Cookie Management and Your Choices
You have control over cookie settings and can manage your preferences in several ways. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or receive notifications when cookies are being sent. You can also delete cookies that have already been placed on your device. However, please note that disabling certain cookies may limit your ability to use some features of our gaming platform, including account login, game preferences, and transaction processing capabilities.
Browser-Specific Cookie Settings
To manage cookies in different web browsers, follow these instructions:
- Google Chrome: Access Settings > Privacy and security > Cookies and other site data, then choose your preferred cookie settings and manage exceptions for specific websites.
- Mozilla Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data, where you can block cookies, delete existing ones, and set custom permissions.
- Safari: Go to Preferences > Privacy > Manage Website Data to control cookie storage and configure privacy settings for our gaming platform.
- Microsoft Edge: Select Settings > Cookies and site permissions > Cookies and site data to adjust cookie preferences and clear stored data.
- Internet Explorer: Access Internet Options > Privacy > Advanced to customise cookie handling and set security levels for different website categories.
Data Retention and Storage
Cookie data is retained for varying periods depending on the type and purpose of the cookie. Essential cookies are typically stored for the duration of your session or until you log out of your account. Functional cookies may persist for weeks or months to remember your preferences across multiple visits. Analytics and marketing cookies are generally retained for up to two years, after which they are automatically deleted or refreshed. All cookie data is stored securely using industry-standard encryption and protection measures to prevent unauthorised access or manipulation.
Children's Privacy Protection
Our gaming services are exclusively intended for adults aged 18 and over in the UK. We do not knowingly collect cookie data from minors or individuals below the legal gambling age. If we discover that we have inadvertently collected information from someone under 18 years old, we will promptly delete such data and block access to our platform. Parents and guardians are encouraged to monitor their children’s internet activity and use parental control software to prevent access to gambling websites. We support responsible gambling initiatives and maintain strict age verification procedures.
International Data Transfers
Some of our service providers and partners may be located outside the UK and European Economic Area, which means cookie data might be transferred internationally. When such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws. These safeguards include adequacy decisions, standard contractual clauses, or certification schemes that provide equivalent protection to UK privacy standards. We regularly review our international data transfer practices to maintain compliance with evolving regulations.
Policy Updates and Changes
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. When significant changes are made, we will notify you through prominent website notices or email communications to your registered account. The updated policy will display a new “Last updated” date at the top of this page. We encourage you to review this policy regularly to stay informed about how we use cookies and protect your privacy while gaming on our platform.
Last updated: December 15, 2024